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Engagement
Models
Salient has the ability to
offer multiple business
engagement models based on
client's short term and long
term business needs.
We help our clients choose
the appropriate operating
model for the deployed process
based on their desired level
of control, risk appetite, the
talent available and required
cost efficiency. We provide
solutions to achieve scale and
specialization by centralizing
the key processing
capabilities in a common
centre. As the business
demands of the clients change,
we help in facilitating
movement between the operating
models.
Co-managed Model
This model includes a closer
involvement from the client to
boost client confidence as
Client SME sits and drives the
project. Co-managed model
combines the efforts of the
resources to drive critical
process under the control of
client.
Once the process meets the
client requirement, it is
moved as an Outsourced
Process.
Outsourced Model
In this model, there exists a
pure vanilla approach towards
the processes for mid to long
term contracts to leverage
labor cost benefits for the
client.
Our dedicated staff offers
outsourcing solutions for a
long-term cost effective
strategy to the end client
vis-à-vis the
Build-Operate-Transfer or
Captive Shared Model.
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