Salient Advantage

	Strong domain expertise to guide the understanding of the business needs and achieving goals of clients
	Experience in handling businesses of top companies in the TEM domain
	Proven Transition methodology to attain predictable and consistent results and research steady state earlier
	Experience in interacting with major Telecom service provider companies in the US

Salient Offering

Circuit Inventory Management
Services provided by Salient are complete solutions to Inventory Management which includes:

• fill in new orders, deletions of existing services, moves, add, changes, deletion and modification of services.

• We also perform inventory reconciliation; handle inventory location management and contact management; provide related inventory management functions and support services management

Order Management
Services provided by salient are an extension of the already existing arms of the client to help obtain the Invoices / CSR’s / Bills / Account summary through email, fax or phone on monthly basis. Requests/ reminders are sent to vendors on a monthly basis to retrieve the bills / invoices on time, to enable timely payment of the invoices post a due review and analysis. Pertinent queries related to invoice details / CSR breakdown / Itemized Bills / Account summary / billing address changes are a part of the gamut of service offered by Salient.

Document Management
Document Management as a service entails conversion of paper documents & records into electronic files to be stored at the client side. The scanned documents are electronically archived and the scanned images are tagged on to different folders/ bins using unique identification marks based on certain rules defined by the client. Scanned images can be retrieved from the system using these unique identification marks.

Dispute Management
Tracking of invoice-related disputes, documentation and passive negotiation support to facilitate timely dispute settlements, effective resolution of claims and produce clear and documented credit requests.

Salient dispute resolution services include:

• Dispute review, document verification and follow up

• Daily management of dispute process

• Active or passive negotiation support as required for effective resolution of claims

• Expeditious execution of the entire telecom dispute process

Data Management
Salient provides high end data management services to its clients. Back end activities related to setting up new customer accounts, updating GL codes, LOA, and vendor contact etc.

Invoice Processing
Process involves viewing, analyzing and validating the invoice data from multiple carriers and converting it into a centralized platform. The ability to automatically match invoices against current inventory, review all telecom bills to ensure accuracy, trace each charge to its authorized source and documenting it, helps while raising disputes.