At Salient, we developed a CRM system to improve the contact experience with the customers by providing support for all call related functions along with data management. The calls and the feedback are regularly monitored to improve upon the services on the lines of the Service Level Agreement. The requests for new supply connections are handled by the Provisioning section, which checks the feasibility of completing the request and setting up the new connection.
Salient ‘s CRM is customizable as per the requirement of client and can be used across industries. Currently working with various clients in different industries like Energy and Power Generation, E retail, Consumer durable
Salient has implemented CRM for entire retail chain for one of the largest white/brown good consumer goods company.
Salient is currently customizing and implementing CRM for a premier e-Commerce apparel retail chain to manage their lead generation, customer acquisition & retention, order verification and fulfillment and customer grievance management.