|
At Salient, we developed a CRM
system for Energy Utilities to
improve their contact with the
customers by providing support
for all call related functions
along with data management.
The calls and the feedback are
regularly monitored to improve
upon the services on the lines
of the Service Level
Agreement. The requests for
new supply connections are
handled by the Provisioning
section, which checks the
feasibility of completing the
request and setting up the new
connection.
In addition, the CRM
process also stores, tracks
and manages information on
current and prospective
customers. All the details
pertaining to sensitive
information are closely
monitored in our Audit Trail
Maintenance segment.
|
