Salient is focused on providing
its customers with the highest quality of service and to do
this, we have diligently worked on creating a quality driven
culture.
We are further implementing Total Quality Management and Six
Sigma initiatives for process and productivity improvements.
Product and process quality is ensured through internal and
external quality audits, structured facilitation, peer reviews
and inspections prior to delivery.
We have also undertaken various initiatives
such as implementing an organization wide defect prevention
program, metrics program, automation of processes and introduction
of new tools.
Total Quality Management oriented process
driven operating methodology of the Group enables Salient
to efficiently manage the twin challengesof process and quality
in the BPO industry.
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Key benefits of our quality program include:
