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Salient is focused on
providing its customers with
the highest quality of service
and to do this, we have
diligently worked on creating
a quality driven culture.
We are further implementing
Total Quality Management and
Six Sigma initiatives for
process and productivity
improvements. Product and
process quality is ensured
through internal and external
quality audits, structured
facilitation, peer reviews and
inspections prior to delivery.
We have also undertaken
various initiatives such as
implementing an organization
wide defect prevention
program, metrics program,
automation of processes and
introduction of new tools.
Total Quality Management
oriented process driven
operating methodology of the
Group enables Salient to
efficiently manage the twin
challenges of process and
quality in the BPO industry.
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Key benefits of our
quality program include:
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Marked improvement in service
levels
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High accuracy levels of 99%+
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Productivity gains of up to
20%
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Significant reduction in
turnaround time
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High customer satisfaction
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Lower cost of rework
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