Client Overview
One of the nations most technologically advanced Release of Information (ROI) & Document Management Solutions provider in the US. Due to the recent expansion in the business, the client was not able to keep up the pace with the growing demand of its end clients had impact on the following -

	Quality and turn around time.
	End Customer Complaints on the services offered.
	Limited Process improvement initiatives.
	High cost on Operations as almost 95% of the work was done by the part timers and there was no accountability.

All these issues forced the client to think about giving this critical part of his business to an organization which had accountability in the market and which could show commitment in the work.

Assignment
Processing online Release of medical information and complying with US HIPAA regulations for the process.

Why Salient
Salient manages the medical record warehousing function for our client’s healthcare clients and had in-depth knowledge of our client’s technology platform & processes.

Salient's Solution
Salient’s delivery model ensured a seamless transition of the process to its office in Gurgaon, India without any disruptions to operations. The client’s concerns regarding data protection of its end client were mitigated by showing him a detailed and meticulous array of check points which Salient uses to make sure that no data theft takes place.

This was complemented through recruitment of highly skilled and qualified staff. We worked closely with the client to ensure that strong security and confidentiality were maintained around the processes.

Key Benefits

	Productivity improvements from 50% reduction in cycle time in the process and headcount reduction of about 20%.
	Consistent performance as per SLA metrics.
	Annual operating costs reduced by 30% - 35%.
	Achieved customer delight in turnaround times for process changes and new requests.
	12 hours turn around time with strong error detection and quality.
	Salient has been able to maintain a very high level of Quality for its client and is far above the Quality benchmark set up by the client for Salient.

End Result
End result being a highly satisfied client with Salient's commitment and professionalism in executing its critical business process. Our client is looking to scale up existing process to triple the current volumes and is also planning to roll out higher value added processes to Salient over the next 6-12 months.