Our Joint Venture Client is a Mortgage Lender and was considering outsourcing to India due to significant cost saving and 24/7 advantage. It approached Salient to offer its services.

	The mandate was to evaluate the existing processes at the client’s (U.S.) site and identify the processes to be transitioned to India fully.
	Detailed solution identification methodology was followed to identify the processes and extensive “fit for outsourcing” score cards were prepared.
	Processes that were in the highest score buckets were selected and through onsite process mapping methodologies at client site, the detailed flow charts and desk top downloads were prepared.
	Adaptations required to bring the processes offshore were identified and the adopted process flow was put down. The transition team was trained & a detailed SOP (Standard Operating Procedure) was prepared. The SOPs were approved and signed off by the Client.
	A beta test was conducted for a period of 60 days and all technology, data transfer, training and process operations related client requirements were met.
	Client awarded the live contract to Salient for the following retail and wholesale processes across its nationwide branches:
	• Loan Processing • Pre-Underwriting • Pre-Closing • Broker Approval

This case study illustrates how a top mortgage lender can partner with SALIENT to develop a strategic roadmap for offshore outsourcing and to execute upon the priorities in this roadmap.

The partnership was executed in a phased approach. The first phase began by identifying high-impact; low risk processes that could be easily off-shored and that could provide immediate results. Once the relationship was established and had demonstrated tangible outcomes, the lender and SALIENT jointly developed a long-term offshore strategy that was driven by the lender's overall business strategy of growth, cost reduction, product diversification and strategic capital investment.

The benefits achieved from this off shoring partnership have been significant and strategic for the lender:

	Reduced costs significantly
	Enhanced performance, quality and productivity
	• Provided 24x7 capabilities • Improved turnaround times
	Enhanced their competitive position by reinvesting the saved capital for strategic purposes
	• Developed new products and acquired new distribution channels • Redeployed skilled and knowledgeable staff to customer-facing and value-added roles, resulting in improved quality of services and additional sources of revenue
	Extended the organization strategically, enabling it to pursue aggressive growth targets through improved capacity management
	• Able to react to market changes with flexibility that hedges against downward fluctuations yet positions them to take advantage of growth • Off shoring is the enabler of their growth strategy
	Provided them access to world class resources, enabling capability building
	Allowed them to focus on core competencies
	Accelerated time to market for the development and deployment of BPO and IT solutions

By making a significant, long-term commitment to offshore outsourcing the lender has been able to proactively manage their costs, while improving quality and growing their top line revenue. This has fueled significant growth over the past year and has enabled them to continually increase market share.